Strategic Account Manager

We are looking for a Strategic Account Manager, End-User & Defense for our Chicago facility. In this role you will be responsible for generating new business in strategic End-Users on Defense and other key Industries, monitoring industry developments, and developing a roadmap for our applications to achieve Oerlikon’s strategic goals. This position will collaborate with multiple stakeholders within Service Business, coordinate End-User targets and activities and generate business in all Product lines.

• High-level networking with senior management within targeted customers (End-Users) to develop strategies and business plans to grow Service solutions in all Product Lines.
• Managing commercial and technology aspects to align customer needs with current and to be developed future Service Applications, Develop Strategic Account plans.
• Drive Revenue growth by establishing robust project pipeline with different End-User customers and across all Service offerings

Your Responsibilities:

• Develop and maintain trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
• Collaborate with internal teams (e.g., sales, marketing, product development) to deliver tailored solutions.
• Representative of the Service Business in the End User, focus on understanding customer demand and value generated activities to the customer.
• Product and Service Portfolio Definition: Define the product and service portfolio for specific customers, coordinate activities with Business development, TAMs and Product Managers
• Industry Trends and Customer Strategic Roadmap: Capture Defense Industry trends relevant to Services to develop a multifaceted strategic roadmap to customers, coordinate activities with siter companies and different production sites in North America.
• Value-Add Selling Approach: Develop a value-add selling approach/business model in alignment with sales excellence in conjunction with operational capabilities.
• Focus on Customer service and creation of additional new business in new Industries segments, in all Coating applications, Cutting Tools, Forming Tools and components.
• Additional focus beyond Defense would be Medical, Aerospace, Energy, first in the tooling business and as possible in Components
• Identify and develop strategic relationships with potential and existing key clients.
• Negotiate contracts and agreements to maximize profit.
• Ensure the timely delivery of products or services to strategic accounts.
• Manage and resolve any issues and conflicts with strategic accounts to ensure client satisfaction.
• Major Service Account Ownership: Take ownership of major Service accounts (SAM)
• Lead Regional KAMs: Support on KAM major Cutting tools OEMs
• C-Level Networking: Engage in C-level networking within the SAM to drive top-down and bottom-up innovation.

• Develop a comprehensive strategy for End-Users and Defense accounts
• Drive GSR growth.
• Establish an effective network to serve global customers with SAM and KAM.
• Achieve growth in the defense sector significant above market growth (overall market growth of for the sector.
• Comprehensive strategy for participating in the defense sector, including the definition of key customers, application roadmap in cooperation with the business lines, and a quantitative five-year plan.
• Achieved GSR growth in the End-User exceeding market growth.
• Established an effective Sales network to serve global customers with SAM and KAM.
• Formal and informal leadership acumen across Industries and product lines
• Transformation of driving skills
• Project management

Your Profile:

• Strong customer orientation.
• International experience in business and marketing strategy development with strategic, analytical, and conceptual strengths.
• Dedicated and convincing personality, capable of establishing effective working relationships with diverse personalities, regardless of formal structures.
• Excellent negotiation and communication skills, with the ability to engage and integrate others.
• Highly motivated, self-driven, open, and positive mindset with experience in international and cross-cultural business environments.
• Proficiency in English is compulsory.
• 5 years or more experience on Tools coating business with proof record of business acquisition

We offer:

Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment!

The perks and benefits of working at Oerlikon include the following:

• Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong.  
• Excellent Dental and Vision coverage.
• Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey. 
• 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals 
• Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us!
• Generous paid time off to support your physical and mental wellbeing.
• 12 paid company holidays to occasionally extend your weekends or time off. 
• 100% company paid life insurance and disability insurance
• Employee Referral Bonus program because why not to bring your friends to work everyday!

Why Oerlikon:

Curiosity thrives at Oerlikon, and creates a dynamic, energetic and exciting environment that incubates innovation and passion to consistently improve what we do every day. This drives value for our customers and other stakeholders and helps us to enhance the performance of our products and services.

#joinoerlikonus #joinourteam

Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success!

Oerlikon is required by law to include a reasonable estimate of the current compensation range for this position, which is $225k per year. Some positions within Oerlikon may also offer eligibility to participate in a discretionary incentive program. The salary of the finalist(s) selected for the role will be based on a variety of factors that are considered in making compensation decisions including, but not limited to, internal equity, job location, work experience, education, training, certifications, licenses, etc. Therefore, as compensation decisions are dependent on the facts and circumstances of each individual, it is likely that not all applicants will be hired at the highest end of the listed compensation range. Our total compensation package goes beyond base compensation and it will include a competitive benefits package starting with 2 weeks paid time off accrued on a monthly basis, 12 holidays, 48 hours personal/sick time (exception for NY where we follow State law,) medical, dental, vision, 401K, holidays, pet insurance and tuition reimbursement all effective day one of hire.

About us

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes. Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership. 

Oerlikon is an Equal Opportunity Employer. If you’d like more information on your EEO rights under the law, please click here Know Your Rights.
 
If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.
 
Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Learn more about Oerlikon: https://www.oerlikon.com/en/brands/

*EQOB

Agencies:

Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support. We work exclusively with our approved vendors who have agreed to Oerlikon’s terms and conditions and have an executed contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.