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Customer Service Generalist

Do you like to be on the cutting edge of innovation? If you’re motivated confident and looking to challenge yourself to be your best, then you’ve come to the right place! This is a role where you to showcase your skills inside and outside of the organization. You’ll work with a variety of customers to evaluate their needs and translate them into workable specifications and processes for your teammates. You’ll also be responsible for ensuring the final product is ready to meet our customer’s expectations before final shipping.  Come join a team where you’re treated like family, you can grow and learn strong core values from dedicated leaders focused on quality and excellence!
Location: 

Mendrisio, TI, CH, 6850

 

Customer Service Generalist 
 

 

In this role you will be responsible for order management from sales order entry to delivery and invoice dispatch.

 

Your Responsibilities

  • Responsible for order management from sales order entry to delivery and invoice dispatch
  • Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
  • Manage customer claims such as picking errors, damaged goods or pricing discrepancies
  • Daily contact with the production department concerning the production and delivery timeline information
  • Daily contact with the R&D department concerning the Product Customization
  • Daily contact with the Quality department concerning damaged goods claims
  • Coordination of deliveries in collaboration with the logistics department

 

Your Profile

  • Commercial education
  • 5-10 years’ experience in customer service within an international company
  • Experience in the Fashion/Luxury Customer service dpt. is a plus
  • Fluent in both French and English is mandatory.
  • Excellent communication and organizational skills
  • Strong customer orientated personality 
  • Knowledge of AS400 is preferred

 

 

 

 

 

About Oerlikon

 

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes. 
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership. 


We at Oerlikon embrace diversity. This is reflected in more than 13,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.

 

Learn more about Oerlikon: 
Be curious - join Oerlikon
https://www.oerlikon.com/en/brands/

 

 

About Oerlikon Luxury

 

Oerlikon Luxury, the business unit part of Oerlikon’s Surface Solutions division, is a global leader for the production of metallic parts for the fashion luxury industry. The business unit is an expression of Riri technologies and expertise through the specificities of two brands: Oerlikon Riri, which includes zippers and buttons branded Riri and Cobrax respectively, and Oerlikon Fineparts, which presents a combined offer with regard to metal components and fashion jewels, bringing together the companies from Tuscany recently acquired by Riri (Amom, DMC and CMH) and the French company Coeurdor.

 

Oerlikon Luxury, headquartered in Mendrisio (CH) counts approximately 1500 employees in 12 sites located in Italy, Switzerland, France and Portugal as well as sales offices in New York, Paris and Shanghai.

 

 

Unser Fokus liegt auf der Gewinnung talentierter, engagierter Menschen, die unsere Kernwerte teilen: Integrität, Teamgeist, Exzellenz und Innovation.  Wir schauen über blosse Qualifikationen hinaus und legen den Fokus auf Kompetenz und Potenziale.  Wir glauben auch, dass es bei der Vergütung darum geht, Menschen für ihre Arbeit gerecht zu bezahlen, ihnen aber auch Möglichkeiten aufzuzeigen. Unser Bewerbungsprozess ist objektiv und transparent gestaltet.

Wenn Sie dieses Mal nicht sehen, was Sie suchen, aber trotzdem bei Oerlikon einsteigen möchten, klicken Sie bitte auf den Button "Bewerbung", um Ihren Lebenslauf einzureichen und uns mitzuteilen, was Sie interessiert. Dann kann unser Recruiting-Team Sie kontaktieren, wenn die richtige Gelegenheit dazu kommt. Folgen Sie uns einfach auf Facebook und LinkedIn, um über neue Stellenangebote informiert zu werden!

Unsere Mitarbeitenden

Oerlikon bietet engagierten Mitarbeitern eine faszinierende Auswahl an Aufgaben und Karrierewegen. Lernen Sie unsere Mitarbeitenden aus der ganzen Welt kennen.

 

 

Entdecken Sie Oerlikon

Wir entwickeln Beschichtungen, die Automotoren, Flugzeugtriebwerke oder Kraftwerkturbinen leistungsfähiger, effizienter und langlebiger machen.

Unsere Vliese für Filter sorgen für reine Luft und klares Wasser. Und mit unserem Wissen in der additiven Fertigung bringen wir die nächste industrielle Revolution voran.

Oerlikon ist ein Schweizer Unternehmen mit einer über 100-jährigen Tradition. Unsere Mitarbeitenden sind einer Vision verpflichtet: innovative industrielle Lösungen für ein besseres Leben zu entwickeln.

Lernen Sie uns kennen!

Job Information
Published:  Apr 6, 2024
Job ID:  99104
Location: 

Mendrisio, TI, CH, 6850

Apply now »