ICT Operations Specialist - Endpoint & Apps

ICT Operations Specialist - Endpoint & Apps 
 

We are looking for a ICT Operations Specialist - Endpoint & Apps for our Huntersville, NC facility.

The Endpoint & Apps Team is part of the global Digital Workplace services team, focusing on any kind of end user computing technologies and the related unified endpoint management solutions, no matter if these are running on premises or in the cloud, the area includes any kind of supporting services. The job holder will play a key role in operating, maintaining and optimizing the Endpoint & Apps services built on the M365 foundation according to defined service level agreements and ensures that the services meet Oerlikons’s business requirements at an appropriate cost level. The role focuses on ensuring smooth operation, performance, and security of endpoints and business critical applications to support Oerlikon’s global business operations. The job holder collaborates with other IT teams, business units, and external vendors to deliver reliable and efficient endpoint and application services while adhering to organizational standards and compliance requirements.

Your Responsibilities:

• Manage, maintain and troubleshoot endpoint devices using Microsoft Intune and supporting technologies. This includes desktops, laptops, mobile devices and peripherals.

• Monitor and optimize the performance of endpoint services and applications
• Create software packages for unattended installations and keep them up to date.
• Deploy, configure and troubleshoot applications across various platforms, ensuring compatibility, performance and seamless integration with Microsoft 365
• Implement and enforce endpoint security policies and compliance measures, including antivirus, encryption, and access controls to protect organizational data.
• Manage software updates, patches, and deployments to maintain application performance and security.
• Collaborate with IT security teams to identify and mitigate potential vulnerabilities in endpoints and applications.
• Provide technical support for endpoint-related incidents and service requests, ensuring timely resolution
• Conduct training to 1st level colleagues as well as to end-users, ensuring high levels of customer satisfaction
• Collaborate in projects and act as a quality gate
• Maintain accurate documentation of endpoint configurations, services, and procedures.
• Stay updated with the latest industry trends and technologies to continuously improve IT operations
• Ensure high availability and performance of endpoints and applications in line with SLAs.
• Deliver timely resolution of endpoint and application-related incidents.
• Maintain compliance with internal policies and external regulatory requirements.
• Provide comprehensive documentation for endpoint and application operations.
• Deliver consistent and reliable endpoint and application services to support business operations.
• Develop and refine operational procedures to improve efficiency and effectiveness.
• Collaborate and train 1st level and end users on new solutions/changes.
• Contribute to the organization's overall IT strategy by providing insights on endpoint and application trends.
• Act as a subject-matter expert on endpoint and application management.
• Provide technical guidance to other team members and stakeholders.
• Contribute to the continuous improvement of endpoint and application processes.
• In compliance with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and CMMC you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Your Profile:

• Education BSc/MSc in Computer Science or a similar qualification or proven professional knowledge through professional career.
• At least 3 years working experience in IT operations, endpoint management and application support.
• Hands-on experience with tools such as Microsoft Endpoint Manager (Intune), SCCM, or equivalent.
• Strong knowledge of operating systems, including Windows, macOS, and mobile platforms (iOS, Android).
• Familiarity with enterprise application deployment and management.
• Knowledge of ITIL processes and service management frameworks.
• Certifications like Microsoft Certified: Modern Desktop Administrator or similar are a plus
• Proficient in Microsoft Intune for device management and application deployment.
• Proficient in configuring, managing, and troubleshooting endpoint devices and applications.
• Strong analytical and problem-solving skills to address complex endpoint and application issues.
• Familiarity with Windows, macOS, iOS, iPadOS and Android operating systems.
• Knowledge of application packaging and distribution techniques.
• Familiarity with scripting and automation tools (e.g., PowerShell) to streamline operations.
• Experience with Microsoft 365 administration and integration.
• Understanding of network protocols, security standards and compliance requirements.
• Excellent communication skills to interact with technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong understanding of endpoint analytics and monitoring tools.
• Adaptability and willingness to learn new technologies and processes.
• Customer-focused mindset with a commitment to delivering high-quality services.

We offer:

Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment!

The perks and benefits of working at Oerlikon include the following:

• Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong.  
• Excellent Dental and Vision coverage.
• Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey. 
• 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals 
• Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us!
• Generous paid time off to support your physical and mental wellbeing.
• 12 paid company holidays to occasionally extend your weekends or time off. 
• 100% company paid life insurance and disability insurance
• Employee Referral Bonus program because why not to bring your friends to work everyday!

Why Oerlikon:

Technology and sustainable innovation are our business. Throughout our organization, each employee feels a connection to that mission and to our passion for engineering solutions the world needs today and tomorrow. As we embrace our role in building a better future, we celebrate the teams that have the power to bring that vision to life.

#joinoerlikonus #joinourteam

Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success!

Agencies:

Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support. We work exclusively with our approved vendors who have agreed to Oerlikon’s terms and conditions and have an executed contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee. 

About us
 
Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes. 
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership. 
 
We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide. 
 
Oerlikon is an Equal Opportunity Employer striving to promote a diverse and inclusive workforce, and is dedicated to unbiased recruiting, hiring and employment practices. Oerlikon takes affirmative action to ensure candidates are considered without regard to their race, color, national origin, ancestry, religion, creed, age, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, parental status, disability, veteran status, and any other legally protected characteristic. If you’d like more information on your EEO rights under the law, please click here Know Your Rights.
 
If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.
 
Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Learn more about Oerlikon: 
https://www.oerlikon.com/en/brands/

*EQOM